International e-learning course on Customer Satisfaction Management for the Service Sector held on 21 - 24 August, 2017, at Islamabad
National Productivity Organization, has organized a 4 days International e-learning course on “Customer Satisfaction Management for the Service Sector” from 21-24 August 2017 at Islamabad. The course was organized through video conferencing in collaboration with Asian Productivity Organization, Japan. The course was attended by participants from six countries i-e Pakistan, India, Iran, Bangladesh, Nepal and Sri Lanka. 20 Participants from various cities of Pakistan attended the course. The course was conducted by international resource speakers Mr. Kazuteru Kuroda, Japan and Mr. George Wong, Singapore
Following contents were covered by the speakers during the course.
• Overview of Customer Service Management
• Service Management and innovation strategy
• Guiding steps to achieve service excellence
• CS framework and Index
• Customer service practices in service
• Service innovation
A site visit to Shifa International Hospital, Islamabad was also organized for the participants which was followed by a presentation from the “Patient Experience Department” of the hospital to share the best practices of Customer Satisfaction Management practiced by the hospital. On the basis of information collected by participants during their visit Shifa International Hospital, and their learnings from the course, a country presentation was prepared and presented by the participants which received much appreciation from the resource speakers and participants of other participating countries.